Self-awareness helps healthcare providers to recognize their prejudices and understand the impact of these biases on patient care. By understanding the different aspects of culture, healthcare providers focus on integrating the appropriate cultural practices to enhance patient satisfaction and health outcomes. It helps foster an inclusive work environment that will be appreciated by diverse people, increasing the financial growth of the healthcare organization (Stubbe, 2020). For example, the healthcare practitioner understands the prejudice against a specific culture and takes measures to overcome that bias to provide culturally sensitive care. It involves comprehending the patient’s cultural background and integrating cultural practices according to the patient to improve the outcomes (Červený et al., 2022).
The social awareness dimension of EQ also facilitates executing empathetic behavior toward other people after knowing the cultural beliefs. It helps the leaders appreciate patients’ perspectives from different cultural backgrounds and the associated anticipation of receiving the care they choose. Thus, EQ helps provide care services that adhere to people’s cultural beliefs and norms (Moloney et al., 2020). Likewise, healthcare providers who possess skills of EQ, specifically in the relationship management dimension, can build strong connections with patients from diverse cultures. These skills help practice diversity and overcome language barriers and other challenges by focusing on their cultural beliefs (Kaihlanen et al., 2019). For example, nurses with high EQ skills understand the patient’s cultural background and modify the care plan to improve patient satisfaction and health outcomes. Using educational material in multiple languages and practicing culturally appropriate practices increases patient satisfaction in healthcare organizations. EQ skills help healthcare personnel provide culturally competent care thereby improving patient outcomes (Babaii et al., 2021).
EQ dimension facilitates teamwork and collaboration by fostering relationships between team members in healthcare organizations. EQ skills in self-awareness and social awareness dimension help the leader execute empathetic behavior, which will help build strong relationships. These skills help people understand their behavior and that of others and facilitate collaborative decisions (Cavaness et al., 2020). The management of different situations and comprehension of behavior boost teamwork as people understand the viewpoint of culturally diverse organizations. For example, a healthcare team with diverse team members in a healthcare organization delivers different approaches to resolving the conflict and integrating the best possible solution. EQ skills help in making sound decisions after comprehending the need. It boosts team collaboration, and the members focus on providing an effective solution to increase the organization’s performance (Mindeguia et al., 2021).
The relationship management dimension of EQ helps the leader in an organization to manage conflict by communicating with one another. Cultural differences may lead to challenging situations, so there is a need to address the conflict and implement a solution. EQ skills help respectfully manage the conflict and boost teamwork to bring positive outcomes (Aseery et al., 2023). Effective communication plays a vital role in fostering a collaborative environment as the skills provide different styles of communication to overcome the language barrier. It helps build trust with team members from diverse backgrounds and improves the team’s performance. For example, nurses possessing EQ skills learn about the cultural beliefs and norms of team members and integrate the communication style to fulfill the needs of all team members (Rodríguez et al., 2022). Communication plays a major role in enhancing teamwork, so adapting different communication styles, such as using different languages or translating applications, eases the communication flow between the team (Shrivastava et al., 2022). Thus, EQ helps in improving teamwork and collaboration by creating an inclusive work environment in a culturally diverse organization.
Teamwork is not valued in the Vila health simulation as the nurses and respiratory therapists have their logical reason that hampers from making a collaborative decision. EQ comprises four major dimensions that help healthcare professionals understand their feelings and that of others. Christina and the nurses must work on self-awareness to understand empathy and the significance of human interaction (Younas et al., 2019). It helps to identify prejudices and overcome barr
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